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home FAQ My account Hey, where is my password reset information? I haven't received any mails.

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Hey, where is my password reset information? I haven't received any mails.

First, please double check you’ve entered a correct email address and that email address was earlier associated to your account. If our mails are skipping your inbox, please always make sure to check your spam/junk folder and add our email address to your contacts or safe list. However, some email providers and email applications may misroute our emails. If you still can’t find any of our mails please contact directly our customer support and ask for password reset personal assistance. 

Related questions

I can’t reach my account, apparently your website is down! How do you keep all my data safe? I can’t login to my account, how do I retrieve my password? How do I create my account? How do I delete my account? Do I need an account to place an order?
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