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FAQ
How soon you will ship my order?
Usually, your package(s) will be prepared in 24-48 hours after your funds were picked up. However, you are not always able to ship it in the same day. We are shipping Mondays to Fridays and even Saturdays from certain warehouses. Please consider national holidays which are different from warehouse to warehouse.
Related questions
Do I have to sign for the package?
Will you send me a tracking number for my shipment(s)? When should I receive it?
My online tracking information is not updated for a while or my tracking number shows that the package was delivered but I haven't received it.
Hey, you’ve sent me multiple tracking numbers, which is the correct one?
Do you offer a reship policy in case of seizure?
Do you reship the products that were damaged during the transportation?
Do you offer express shipping?
Can I use a P.O. Box? How about an APO or FPO address?
Do I have to use a real name and address for the delivery?
I am still worried. How do you wrap the shipments?
Why my tracking number is not working?
Shipping cost?
Can I return my order?